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Privacy Policy 

1. Introduction 

Welcome to LOQ (“Service”), a CRM tool developed by Skillmine Technology Consulting Pvt. Ltd. (“Skillmine”, “we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use LOQ. 

2. Information We Collect 

We may collect and process the following types of information: 

a. Personal Information 

  • Contact Information: Name, email address, phone number, postal address. 
  • Account Information: Username, password, and other credentials. 

b. Usage Data 

  • Log Information: IP address, browser type, access times, pages viewed, and the referring URL. 
  • Device Information: Information about the device you use to access LOQ, including hardware model, operating system, and unique device identifiers. 

c. Customer Data 

  • Business Information: Information about your customers, including names, contact details, and communication history. 
  • Sales Data: Details about sales opportunities, transactions, and other related information. 

3. How We Use Your Information 

We use the information we collect for various purposes: 

  • To Provide and Improve LOQ: We use your information to operate, maintain and enhance the features and functionality of LOQ.  
  • To Communicate with You: We may use your contact information to send you updates, notifications, security alerts, support messages, and other communications related to LOQ. 
  • To Manage Your Account: Your information may also be used to process transactions, manage access, and to provide customer support. 
  • To Analyze and Understand Usage: We use usage data to understand how LOQ is used and to make improvements based on this information. 
  • To Ensure Security: Information collected will be monitored to improve the security of LOQ, to detect and prevent fraud and abuse, and to enforce our policies.  
  • To Comply with Legal Obligations: Information will also be verified to check if its meeting all legal and regulatory requirements.  

4. Information Sharing and Disclosure 

We do not sell, rent, trade, or otherwise transfer your Personal Information to outside parties except as described in this Privacy Policy.  

We may share your information with: 

  • Service Providers: Third-party vendors that perform services on our behalf, such as payment processing and data analysis. 
  • Affiliates: Companies related to us by common ownership or control. 
  • Legal Authorities: Law enforcement, government agencies, public authorities when required by law, or to protect our rights, property, or safety of Skillmine, our users, or others. 

5. Data Security 

We use administrative, technical, and physical security measures to protect your Personal Information. We also take reasonable measure to protect the information we collect from unauthorized access, use, or disclosure. Despite these efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data. 

6. Data Retention 

We retain your information for as long as necessary to provide the Service and fulfil the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and to enforce our agreements. 

7. Your Rights 

Depending on your location, you may have the following rights regarding your Personal Information: 

  • Access: Request access to your Personal Information. 
  • Correction: Request corrections to inaccurate or incomplete information. 
  • Deletion: Request deletion of your Personal Information. 
  • Restriction: Request restriction of processing your Personal Information. 
  • Portability: Request transfer of your Personal Information to another entity. 
  • Objection: Object to the processing of your Personal Information. 

If you wish to exercise these rights, please contact us using the information provided below. 

8. Children's Privacy 

The Service is not intended for use by children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18, we will take the necessary steps to delete such information. 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on LOQ and our website. Your continued use of LOQ after the changes take effect will constitute your acceptance of the new policy. 

10. Contact Us 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

Skillmine Technology Consulting Pvt. Ltd. 

Level 2, Imperium Building, Vijaynagar, Marol, Andheri East, Mumbai - 400059 

+91 2241701000 

[Company Email Address] 

By accessing and using LOQ, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.